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Política de Soporte para el Seminario Bíblico y Teológico CTE

Horario de Atención

Días: Lunes a Viernes
Horas: 9:00 AM - 5:00 PM (Hora Local)
Fines de Semana y Días Festivos: Cerrado

Tiempo de Respuesta

Consultas Generales: 24-48 horas hábiles
Soporte Técnico: 24 horas hábiles
Consultas Académicas: 48-72 horas hábiles

Contacto y Recursos de Ayuda

Correo Electrónico de Soporte: carmenb@hiberniabaptist.com
Teléfono de Soporte: +1 (904)-529-8944
Portal de Estudiantes: Portal de Estudiantes CTE

Recursos de Ayuda

FAQs: Preguntas Frecuentes
Guías de Usuario: Guías de Usuario
Foro de la Comunidad: Foro de la Comunidad
Tutoriales en Video: Tutoriales en Video

Procedimiento de Soporte

Identificación del Problema:

Visite nuestra sección de Preguntas Frecuentes para ver si su consulta ya ha sido respondida.
Revise nuestras guías de usuario y tutoriales en video para obtener asistencia inmediata.

Envío de Consulta:

Si no encuentra una solución en nuestros recursos de ayuda, envíe su consulta a nuestro correo electrónico de soporte o llame a nuestro teléfono de soporte.
Incluya una descripción detallada de su problema, cualquier mensaje de error, y la plataforma/dispositivo que está utilizando.

Seguimiento:

Un miembro de nuestro equipo de soporte se pondrá en contacto con usted dentro del tiempo de respuesta esperado.
Si su consulta requiere tiempo adicional para resolverse, le mantendremos informado sobre el progreso.

Compromiso de Calidad

Nos comprometemos a proporcionar un soporte de alta calidad para garantizar que su experiencia en el Seminario Bíblico y Teológico CTE sea excelente. Agradecemos sus comentarios y sugerencias para mejorar nuestros servicios de soporte.

¡Gracias por ser parte del Seminario Bíblico y Teológico CTE!

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